A covered employee faced multiple serious health conditions, including diabetes and heart disease, leading to hospitalization with medical expenses surpassing $600,000. During this time, the insured’s employer was undergoing an acquisition, and the retail broker on the account had been dismissed—creating a perfect storm of miscommunication and lost connections.
Our Stealth team quickly identified that the claims had not been paid due to missing documentation. Refusing to let the matter go unresolved, we meticulously investigated, collaborated with the MGU and carrier, and gathered the necessary details to unlock the owed funds. With persistence, we located the right decision-maker at the acquiring company and informed them they were entitled to a $500,000 reimbursement
The result? They were thrilled and impressed with our dedication, ultimately choosing to work exclusively with Stealth and Brokerage Group Benefits moving forward.
"Partnering with Brokerage always makes us feel like a priority. They arrive with solutions in hand, ready to make a difference."